Shipping and Delivery

Shipping in the EU

Orders are dispatched when complete, normally on the same day or the next working day. 

Deliveries in the EU usually arrive in 1-3 working days.

The shipping cost is typically €5 to €14 depending on your location.

Global Shipping

Orders are dispatched when complete. We may require an additional 1-2 days to prepare an item for dispatch to non-EU locations. 

Deliveries via Courier to locations outside the EU usually arrive in 2-5 working days.

The shipping cost is calculated automatically during the checkout process.

Prices are in Euros and include VAT where applicable. For non-EU customers 20% VAT will be deducted at checkout. ​

Orders delivered to non-EU addresses will be subject to import duties and taxes when the package reaches your country. Houdini Telescopes is not responsible for these charges, and we cannot predict what they might be, so we recommend you contact your local Customs office for further information. 

Delivery

The packages and contents should be inspected as soon as possible after delivery.

If the packaging is visibly damaged on the outside upon delivery, acceptance should be refused with a corresponding notice to the delivery agent (please record the name of the delivery agent).

If any damages or wrong deliveries are ascertained only after opening the packaging, please contact us before returning the product. If your complaint is justified and reported in a reasonable time, we will endeavor to replace damaged goods as soon as possible.